We use cookies on our website. By continuing to browse our site, you are agreeing to our use of cookies.

Find out more about our cookies. Learn more

I understand


Retirement Living Assistant

Role Details

Job Title

Retirement Living Assistant



Job Sector

Social Housing

Job Salary

£15001-£20000 (per annum)

Job Type

Full Time

Term of Work



We are recruiting a Retirement Living Assistant.

To start: ASAP

Location: Bootle

Pay: £18,700.00 per year.

Hours: 9:00am to 5:00pm


To ensure at all times a professional and supportive approach is maintained whilst assisting in the day to day delivery of the service for Retirement Living, working as part of a team to provide ‘best practice’, customer focused housing service provision across a group of schemes.


Role and Responsibilities

* Act as an initial point of reference on the phone or in a reception area as required

* Assist in the provision of comprehensive housing management including working with tenancy agreements

* Carry out day to day office administration functions to ensure that all records and files are maintained and held securely and that the confidentiality of information is upheld

* Report repairs and maintenance needs on behalf of the customer following agreed procedures

* Assist in the monitoring and delivery of service contracts at the scheme including lifts, heating, fire equipment, gardening etc

* Work in line with, monitor and report any discrepancies in health and safety standards within schemes

* To ensure that the companies Health and Safety policy is fully implemented at the scheme, ensuring customers are aware of the provision of security at the scheme at all times

* Promote and encourage a high level of customer involvement, consultation and communication

* To monitor standards of maintenance and cleanliness by conducting regular site inspections

* To have the ability to use appropriate IT systems and maintain professional and timely records

* To adhere to agreed safeguarding policies and procedures in every aspect of service delivery

* Monitoring and meeting relevant health and safety standards in properties

* Monitoring the delivery of reactive repairs across the properties within the cluster ensuring they are of a high standard and cost effective

* Working with colleagues to ensure key performance indicators (e.g. voids and arrears) are being met

* To travel, within a reasonable distance, to provide cover to other schemes as required

Apply Now