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Vacancy

Retirement Living Assistant

Role Details

Job Title

Retirement Living Assistant

Location

Southport

Job Sector

Social Housing

Job Salary

up to £10 (per hour)

Job Type

Full Time

Term of Work

Permanent

Description

Retirement Living Assistant position available.

Location: Southport

To start: ASAP

Hours: 9:00am to 5:00pm

Pay: £18,700.00 per year

To ensure at all times a professional and supportive approach is maintained whilst assisting in the day to day delivery of the service for Retirement Living, working as part of a team to provide ‘best practice’, customer focused housing service provision across a group of schemes.

 

Role and Responsibilities

* Act as an initial point of reference on the phone or in a reception area as required

* Assist in the provision of comprehensive housing management including working with tenancy agreements

* Carry out day to day office administration functions to ensure that all records and files are maintained and held securely and that the confidentiality of information is upheld

* Report repairs and maintenance needs on behalf of the customer following agreed procedures

* Assist in the monitoring and delivery of service contracts at the scheme including lifts, heating, fire equipment, gardening etc

* Work in line with, monitor and report any discrepancies in health and safety standards within schemes

* To ensure that the companies Health and Safety policy is fully implemented at the scheme, ensuring customers are aware of the provision of security at the scheme at all times

* Promote and encourage a high level of customer involvement, consultation and communication

* To monitor standards of maintenance and cleanliness by conducting regular site inspections

* To have the ability to use appropriate IT systems and maintain professional and timely records

* To adhere to agreed safeguarding policies and procedures in every aspect of service delivery

* Monitoring and meeting relevant health and safety standards in properties

* Monitoring the delivery of reactive repairs across the properties within the cluster ensuring they are of a high standard and cost effective

* Working with colleagues to ensure key performance indicators (e.g. voids and arrears) are being met

* To travel, within a reasonable distance, to provide cover to other schemes as required

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